Privacy Policy

Effective Date: February 18, 2025
Contact Email: info@petspump.com
Contact Page: https://petspump.com/contact/
Country: Morocco

Pets Pump (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website https://petspump.com/ (“Website”). By using our Website, you agree to the terms of this Privacy Policy.

1. What Information Do We Collect?

We may collect the following types of personal and non-personal information:

1.1 Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed through secure third-party payment gateways)
  • Any information you submit through our contact forms or customer support

1.2 Automatically Collected Information

When you visit our Website, we may collect the following data automatically:

  • IP address
  • Browser type and version
  • Device information (mobile, tablet, desktop)
  • Pages visited and time spent on the Website
  • Referring website links
  • Cookies and tracking technologies (see Section 6)

1.3 Third-Party Data

We may receive information from third-party services such as payment processors and analytics providers to enhance our services.

2. How Do We Use Your Information?

We use your personal data for the following purposes:

  • To process orders and payments
  • To provide customer support and respond to inquiries
  • To improve our Website and services
  • To send promotional emails and newsletters (with your consent)
  • To detect fraud, security risks, or violations of our terms
  • To comply with legal obligations

3. How Do We Protect Your Data?

We take appropriate security measures to protect your data, including:

  • SSL encryption to secure data transmissions
  • Restricted access to personal data within our team
  • Regular security audits and updates
  • Secure third-party payment processing (we do not store credit card details)

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Do We Share Your Information?

We do not sell, rent, or trade your personal data. However, we may share your information with:

  • Service Providers: Payment processors, shipping companies, and marketing platforms that assist in providing our services.
  • Legal Authorities: When required by law, legal process, or to protect our legal rights.
  • Business Transfers: If we undergo a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

5. How Long Do We Retain Your Data?

We retain your personal information only as long as necessary for business operations or legal requirements. If you request deletion, we will remove your data unless we are required by law to keep it.

6. Do We Use Cookies and Tracking Technologies?

Yes, we use cookies and tracking technologies to enhance your experience. These include:

  • Essential Cookies: Necessary for website functionality.
  • Analytical Cookies: Track usage patterns to improve performance.
  • Marketing Cookies: Help deliver relevant ads based on browsing behavior.

You can control or disable cookies through your browser settings.

7. What Are Your Rights Regarding Your Data?

As a user, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request removal of your data (subject to legal obligations).
  • Objection: Opt-out of marketing communications.
  • Data Portability: Request transfer of your data to another service provider.

To exercise these rights, contact us at info@petspump.com.

8. Third-Party Links and Services

Our Website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out to us:

By using our Website, you acknowledge that you have read and understood this Privacy Policy.